Under the influence

Most business have a ‘no drinking at work’ policy (except maybe the occasional Christmas party). Whether your employees driving, operating heavy machinery, or just piloting an internet browser, part of the employment contract is that your people do their job clear-headed, not after a few gins. And yet, social drinking, after hours, outside of work, and with colleagues is still often seen as an ideal ‘teambuilding’ exercise – a way for everyone to get to know each other better, build connections, friendships even, and work together better as a result. The benefits of a ‘swift pint’ are


The customer isn’t always right

You know the old saying, the traditional but simplistic view of customer service: ‘The customer is always right’. But assuming you have customers or clients that you deal with (and you’re a strange business if you haven’t) then you’ll know – really know – that the saying just isn’t true. Sometimes, when a customer is dissatisfied, they’re the one at fault. Types of unhappy customer Some customers change their mind after the purchase and are trying to get their money back or go back on the agreement… some didn’t realise what they were buying in the first

Are you a feminist employer?

History repeats itself, everything goes in cycles, and ‘feminist’ is once again a highly unfashionable word. Not that it was ever that popular (in some circles it will always be an insult) but somehow, in 2016, it’s become an insult and a label that people are keen to distance themselves from. Why should you care? Maybe you shouldn’t, but the chances are, if you run a business and you’re a reasonable person, you’re already on the way to being a feminist (whether you like the label or not). Feminism – a definition Let’s not get lost in media commentary,

Are your people well-balanced?

Work-life balance has been an on-again-off-again hot topic for decades. You’d think we’d all have got the hang of it by now, employers and employees alike, but no, for some reason it continues to be a tricky act to pull off. What exactly is work-life balance? The idea of a conflict between time spent working and time spent at leisure dates back to the 19th century, but the modern-day idea of balancing your job or career and your lifestyle (often defined as health, leisure, family, friends, spiritual goals, etc.) was first used in the UK in the 70s.